All of our prices are inclusive of UK VAT, and we issue a VAT invoice with all orders. If ordering outside of the EU, you will not be charged VAT but you may have to pay import duties applicable to your country. Our VAT number is GB155365893. Our Company Registration Number is: 8379353.

For information regarding EU Vat and our decision not to issue VAT free invoices, please read the information in the bottom section of this page.

Pro-forma Invoices

Businesses requiring pro-forma invoices should contact sales@hobbycomponents.com

Customer support

You will always get a prompt response to any query or issue you may have. We will try to resolve any problems as quickly as possible with minimum inconvenience to you.

Contact Details

Mailing Address: Supercrafts, Unit 19, Clocktower Business Centre, Hollingwood, Chesterfield, Derbyshire, S43 2PE.

Email: sales@supercrafts.co.uk

Telephone: 01246 767060

We thank you for your continued support!

The Supercrafts Team

Supercrafts and selling goods to EU member states

The following information is taken from the UK website www.gov.uk and we have placed it here in order to explain a few things to customers requesting the VAT on their orders be removed.

If your EU customer is VAT registered and can provide you with a valid EU VAT Registration Number:

you can apply the zero rate of VAT to the sale the VAT will be due in the destination country from the customer on acquisition of the goods you must keep paperwork that shows both the seller and buyer's VAT registration numbers (with the correct national codes) on the invoice. You must number your sales invoices in sequence. You must also obtain and keep valid evidence that the goods have been removed from the UK within certain time limits to be able to zero rate

  •  - Taken from UK Gov website

Whilst we understand why it is advatagous for our EU customers to have VAT zero rated, we hope that the following explanation explains why we as a company opt not to do this until such time that UK law states that we MUST.

Whilst we are more than happy to provide you with a full VAT receipt containing your company name and VAT information, we are not legally required to zero rate that VAT. As a business we choose not to do this and understand that we do lose a small amount of business through this decision.

In order to sell VAT free within the EU, we are required to provide additional information (evidence of removal, packing list, invoice from courier, bank statements, consignment notes etc.) to HMRC at the time of submitting tax returns. The additional information means additional work, and thus additional time, which is the main reason for our decision.

VAT Rate

VAT is not 20% in my country, so why are you charging 20%?

Answer: Supercrafts is a UK business. We are required by UK law to charge the UK rate of VAT, which is currently (29th May 2014) 20%.